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Here’s a Refund and Cancellation Policy for Desiann.com
Refund and Cancellation Policy
At Desiann.com, we strive to ensure your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, please refer to the following guidelines for refunds and cancellations.
1. Eligibility for Refunds
To be eligible for a refund, your order must meet the following conditions:
- Damaged or Defective Products: If the product you received is damaged or defective, we will gladly offer a full refund or replacement.
- Incorrect Products: If we sent you the wrong item, you are eligible for a full refund or an exchange.
- Non-Perishable Products: Only non-perishable items are eligible for refunds. Food, liquids, or ready-to-eat items cannot be refunded due to hygiene and safety reasons.
Refund requests will only be considered if submitted within 7 days of receiving the product. We reserve the right to refuse a refund request if it is not made within this time frame.
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Customer Support: Reach out to our customer support team at admin@abhijack.com or call us at +91 6375686430 within 7 days of receiving your order.
- Provide Order Details: Include your order number, a description of the issue, and any relevant photos of the damaged or incorrect product.
- Return the Product: Once your refund request is approved, we will provide you with a return address and instructions. You will need to return the product in its original packaging, unused and in sellable condition.
Note: Shipping costs for returning the product may be covered by Desiann.com if the return is due to an error on our part (e.g., defective or incorrect item).
3. Refund Process
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method you used at checkout. Please note that depending on your payment provider or bank, it may take a few additional days for the refund to be reflected in your account.
4. Non-Refundable Items
The following items are not eligible for a refund:
- Food and perishable items
- Liquids or ready-to-eat items
- Products that have been opened or used (unless defective or damaged)
- Items returned after the 7-day window
5. Exchanges
If you receive a damaged or incorrect product, you may request an exchange instead of a refund. Please contact customer support to initiate the exchange process.
6. Cancellation Policy
You can cancel your order within 24 hours of placing the order, provided the item has not yet been dispatched. To cancel your order:
- Contact Customer Support: Immediately reach out to us at admin@abhijack.com or call +91 6375686430.
- Order Status: If the order has not been shipped yet, we will process the cancellation and issue a full refund to your original payment method.
If your order has already been dispatched, it cannot be canceled, but you can return the product once it has been delivered as per our refund policy.
7. Shipping Costs
- Refunds: Shipping costs may be refunded only if the return is due to an error on our part (e.g., defective or incorrect items).
- Cancellations: If your order is canceled within 24 hours, any shipping fees paid will be refunded. Once the item has been dispatched, shipping fees will not be refunded.
8. Changes to Refund and Cancellation Policy
Desiann.com reserves the right to update or change this refund and cancellation policy at any time. Any updates will be posted on this page with an updated “Effective Date.” Please check this policy regularly to stay informed.
9. Contact Us
If you have any questions regarding our refund, cancellation, or return policy, or if you need assistance with your order, please feel free to contact us:
Email: admin@abhijack.com
Mobile: +91 6375686430
Address: Civil Line Near Hariom Lawn, Barabanki, Barabanki, Nawabganj, Uttar Pradesh, India, 225001