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How do I place an order on Desiann.com?
To place an order, simply browse through our selection of organic products, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, enter your delivery details, and make a secure payment.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email or SMS. You can use this to track your order’s status directly on our website or through the courier's tracking system.
Can I order items that are out of stock?
Currently, we only allow orders for items that are in stock. If an item is out of stock, it will be clearly indicated on the product page, and you won’t be able to add it to your cart.
Can I modify my order after placing it?
Unfortunately, once your order is confirmed, it cannot be modified. However, you can cancel the order (if eligible) and place a new one with the correct items.
What should I do if I encounter an issue with my order?
If you face any issues with your order, please reach out to our customer support team immediately. We’re here to assist you with any concerns or questions you might have and resolve any issues as quickly as possible.
Is it necessary to create an account to place an order?
You can place an order as a guest without creating an account. However, creating an account allows you to save your details for quicker checkouts, track your orders, and stay updated on new products and promotions.
What are the shipping charges?
Shipping charges depend on your location and the size of your order. The exact shipping fee will be calculated at checkout before you complete your purchase.
Do you ship internationally?
Currently, we only offer shipping within [your country]. Stay tuned as we expand our services to other regions in the future!
Do you offer express or same-day delivery?
At the moment, we do not offer same-day delivery, but we do provide fast shipping to ensure your organic products arrive in a timely manner. For faster delivery, check the shipping options available during checkout.
Can I choose a specific delivery time?
At this time, we do not offer the option to choose a specific delivery time. However, you can choose from available shipping options during checkout that best fit your needs.
How long does delivery take?
We aim to deliver your order within2-3 business days, depending on your location. Some remote areas may take slightly longer. We offer fast shipping to ensure your organic products arrive fresh!
Can I change my delivery address after placing the order?
If you need to change your delivery address, please contact our customer support team as soon as possible. We’ll do our best to accommodate the change before your order is shipped.
What if my delivery is delayed?
We strive to deliver your orders promptly, but sometimes delays may occur due to factors like weather, local holidays, or courier issues. If your delivery is delayed, we will notify you via email or SMS, and you can always track your order for updates.
Can I cancel my order?
Yes, you can cancel your order within 2 hours of placing it. To do so, please contact our customer support team as soon as possible. Once the order is shipped, cancellations are no longer possible.
How do I return a product?
To return a product, please reach out to our customer support team. You will be provided with return instructions. The product must be in its original, unopened condition for a full refund or exchange.
Are there any items that cannot be returned?
Yes, due to hygiene and safety reasons, food items, products in liquid form, and ready-to-eat items cannot be returned. If these products are damaged or incorrect upon arrival, please contact our customer support team, and we will assist you with a resolution.
What is your return policy?
We want you to be satisfied with your purchase. If you receive a incorrect product, please contact us within 48 hours of receiving your order. We will assist you with the return process and offer a replacement or refund.
Food products not returnable.
. Can I return opened or used items?
We can only accept returns for unopened and unused products. If the product is damaged or defective upon arrival, we will make exceptions. Please ensure the product is in its original condition to be eligible for a return or refund.
Will I be refunded for the shipping cost?
Refunds for shipping costs depend on the situation. If the return is due to an error on our part (e.g., damaged or incorrect items), we will also refund the shipping charges. However, if the return is due to a change of mind or other reasons, the shipping charges may not be refunded.