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Here are the Governing Law and Jurisdiction and Chargeback or Other Legal Issues sections for Desiann.com:
Governing Law and Jurisdiction
These Terms and Conditions, along with any disputes or claims arising out of or related to them, shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles. By accessing or using the website Desiann.com, you agree to submit to the exclusive jurisdiction of the courts located in Uttar Pradesh, India for any legal matters related to these Terms and Conditions.
- Dispute Resolution: Any dispute or claim arising out of or relating to these Terms shall first be attempted to be resolved through negotiation between the parties. If negotiation fails, the dispute will be resolved through arbitration in Uttar Pradesh in accordance with the Arbitration and Conciliation Act, 1996.
- Consent to Jurisdiction: You expressly consent to the exclusive jurisdiction and venue of courts in Uttar Pradesh, India for the resolution of any dispute, claim, or legal action.
Chargeback and Legal Issues
We take fraud and financial misconduct seriously at Desiann.com. Here is our policy on chargebacks, payment disputes, and other related legal issues:
Chargeback Policy
A chargeback occurs when a customer disputes a payment made to Desiann.com with their bank or credit card issuer. While we understand that chargebacks may sometimes happen due to genuine reasons, we follow a clear process to handle chargebacks:
- Investigation: Upon receiving a chargeback request from a customer’s bank or payment provider, we will investigate the circumstances of the dispute and request all relevant documentation from both parties.
- Chargeback Fees: If a chargeback is initiated, we may charge an additional fee to cover the processing costs associated with the dispute. This fee will be deducted from the refunded amount (if applicable).
- Resolution: If the chargeback is found to be fraudulent or invalid, we reserve the right to reverse the refund or seek legal action to recover the amount.
- Preventing Fraudulent Chargebacks: We make every effort to prevent fraudulent chargebacks by ensuring proper documentation for all orders and maintaining clear communication with customers regarding the status of their orders.
Handling of Payment Disputes
In the event of a payment dispute, customers are encouraged to contact Desiann.com directly to resolve the issue before initiating any chargeback requests. Our customer support team will make every effort to assist and resolve the issue to the satisfaction of both parties.
- Refund Process: If a refund is appropriate, it will be processed according to our Refund Policy, and the amount will be credited back to the original payment method.
- Communication: We encourage customers to keep all communication records, order receipts, and tracking details in case of any issues with orders or payments.
Other Legal Issues
Desiann.com reserves the right to take legal action against customers in the following cases:
- Fraudulent Activity: If fraudulent transactions are detected or suspected, we will take necessary legal action, including reporting the incident to law enforcement agencies.
- Violation of Terms: Any violation of the Terms and Conditions may result in legal action to protect our business interests and intellectual property.
- Refund and Chargeback Abuse: Repeatedly requesting refunds or initiating chargebacks without valid reasons may lead to account suspension, and further legal action may be taken if deemed necessary.
Legal Compliance
We are committed to complying with all relevant laws and regulations, including those related to consumer protection, e-commerce, data privacy, and fraud prevention.
- Data Privacy: Any personal data provided by the customers is handled in accordance with our Privacy Policy and applicable data protection laws.
- Consumer Protection Laws: We adhere to consumer protection laws to ensure that our customers are treated fairly and are given the best possible service.